Leading change

Businesses can quickly vanish off the map when they fail to respond to market forces. As a successful leader you need a thorough understanding of ways to generate positive innovation. Communicating change in process or service should motivate rather than disrupt. Handled wrongly and your best staff and clients are going to walk; handled well and your business is going to grow. Learn to create captivating reasons for people to choose to work with you rather than with the competition. Be active in helping your clients to appreciate new reasons to buy from you rather than from your rivals.

Sometimes fatal errors include:

  • Complaints from colleagues that they have been left in the dark or that they feel outside your 'inner circle'.
  • Colleagues subjected to unnecessary levels of stress or pressure leading to absenteeism and/or missed deadlines.
  • New processes introduced without proper risk assessment causing costly mistakes to ensue.
  • Constant change fatigue.
  • Failing to grasp how much time/training is required to carry an initiative through.
  • Motivation levels decrease whilst client complaints increase.
  • Cultural differences underestimated or handled insensitively.
  • Your new strengths and abilities
  • Identifying and avoiding risks when making changes to processes or services.
  • Created a structured step-by-step change plan that helps avoid costly mistakes.
  • Leading colleagues using clear, articulate and timely communications.
  • Appreciation of 'hard' and 'soft' issues and how to handle them.
  • Techniques to gain 'buy-in' from colleagues has helped to build organisation-wide commitment.
  • Learnt techniques to 'right size' (usually downsizing) with the least amount of pain during moments of strategic change.
  • Techniques to counter resistance and turn aggression into positive acceptance to foster commitment to a change initiative.

Did you know?

Organisations that plateau in profitability are almost invariably going backwards. Change is a given in business. The ability to successfully lead organisations through change is a foremost leadership function.

Who would benefit?

Those tasked with ensuring that change is embraced in a positive way throughout your organisation and by external stakeholders.


To discuss a current or potential need, contact Robin Johnson at OvationXL
on 0845 260 7700 or